Last updated: 23 December 2022
Our contact details
85 Great Portland Street, London, England, W1W 7LT
+44 (0) 2036 324149
The type of personal information we collect
- Personal identifiers, contacts and characteristics (for example, name and contact details) and web user stats.
- Once you are registered user of ours, your business identifiers, contacts, characteristics, your employee data, business web, user stats, your business energy data, business energy source and your business energy end use.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To analyse your energy data
- To provide you the services we offer from RE24
- To provide best customer service to you
We also receive your business energy information indirectly, from the following sources in the following scenarios:
- From third parties who generate and supply energy to you
We use the information that you have given us in order to provide you best customer service and RE24 services.
We may share this information with any third parties where necessary as below.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(A) Your consent. You are able to remove your consent at any time. You can do this by contacting us via email@example.com and by specifying your details
(B) We have a contractual obligation.
(C) We have a legal obligation.
(D) We have a vital interest.
(E) We need it to perform a public task.
(F) We have a legitimate interest.
How we store your personal information
Your information is securely stored in server spaces purchased by RE24.
We keep your personal and business information as above listed for duration of your business operations with us and a period, as appropriate, after. We will then dispose your information by securely deleting that data from our server space.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
0303 123 1113